Heidler Strichcode GmbH
Support: (0049) 900 / 1 43 43 53 ( € 1,86 per minute )
(not available for mobile phones!)
Please call this number if you do not have a maintenance contract.

Our support is available : Mo. - Fr. between 8 am and 5 pm CET/CEST


In our support area you will find latest informations about:
  • Hardware support
  • Software support
  • Contract information
  • FAQ


You can upload your data (e.g. *.log files) for error analysis (not suitable for databases! For databases please use an ftp tool!).

To gain access to this service, you will need a valid username and password at first. You can ask for an account in a short call: (0049) 7022/951950.

You may also write us an e-mail.

Upload file.

Maintenance licence contract

We have created a standing rule for our software support, which is the basis of this agreement. Every customer, using the application HVS32, is bound to conclude a maintenance contract with our company. This agreement is required for the use of HVS32.

The pros of our maintenance contract in an overview:
  • Free support
  • Software support
  • Maintenance meeting ( TeamViewer )

Read contract

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